On one machine Popclip does not pop up anymore

PopClip
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I run PopClip on two machines (old Intel MacBook and new M2 Mac Mini). On both PopClip worked fine: When I select text with the mouse, Popclip pops up.

Now, on one machine Popclip does not pop up anymore: I have to bring it up manually with the keyboard shortcut I have added in the settings.

How can I fix this problem? Many thanks for any help!

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It’s hard to say because there are several different things that can cause this.

Can you first of all check all the following (as per in PopClip Troubleshooting) to see if it is any of these:

  • Check that PopClip is turned on. See: Turn PopClip On and Off. (Note that PopClip’s keyboard shortcut stillk works when “Off”.)

  • Check whether you have added any apps to PopClip’s excluded apps list. You may have forgotten you excluded some apps.

  • Check whether you have customized your mouse pointer using an app like MouseScape or Cursor Pro. PopClip cannot appear automatically if you have a custom mouse pointer.

  • Check whether you have set custom keyboard shortcuts for Cut, Copy and Paste. PopClip can only work if your systemwide keyboard shortcuts are the standard ⌘X, ⌘C and ⌘V.

  • Check whether you are using the 3rd party macOS extension “Add to Fantastical” which comes with Fantastical. This is in System Settings → Privacy & Security → Extensions → Installed extensions. PopClip may behave unreliably if this is enabled.

  • Try temporarily quitting any other background utility apps app that may be running. Perhaps something else is interfering with PopClip.

  • Check that you are running the latest version of PopClip.

  • Try quitting and restarting PopClip.

  • Try rebooting your Mac.

Having checked those and if it still isn’t working, please option(⌄)-click the PopClip menu bar icon to reveal a debug window. Then record a short screen video (with QuickTime Player or similar) showing the fault and with the debug window showing. Then send me the video — you can use https://www.dropbox.com/request/QZit2LMzPZsQc09tjBsi

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Oh, oh, very embarrassing, but this was it! The master switch was switched off and I didn’t think myself of checking this because the keyboard shortcut was working


Thanks heaps for responding so quickly and pointing out the obvious!

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Haha :slight_smile: To be fair, it is misleading because you would expect “OFF” and “ON” to be exactly that.

In fact, I never originally intended the keyboard shortcut to work when PopClip was off. It was actually a coding oversight. But people found it really useful so of course I was happy to let people think I had intended it that way :rofl: and it became the official behaviour.

In the next update I am changing the interface for this exact reason. it won’t on ON and OFF anymore. It will be an “Appear automatically” toggle.

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Great idea. Sometimes wording can make quite a difference.